About CarrierGuard
	Carrier Qualification
	Carrier Monitoring
	Fraud Protection
	Questions & Answers
	30-Day Trial Account
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Call Today for a Live Demo

Contact CarrierGuard Now!
(888) 411-9661

Limited Time July
Promotional Offer Available
No Charge to Import Carriers

Questions & Answers
If you have additional questions, please call (888) 411-9661. Our friendly representatives are available to assist you from 9:00 AM to 6:30 PM Eastern Time.

Q. Can I get a live demo of the system?

A. It would be our pleasure to show you everything that CarrierGuard can do for your business. Just call us at (888) 411-9661 to schedule your live demo.

Q. I forgot my username and password. How can I get them?

A. You can retrieve your login information simply by entering the email address you provided when you joined, and our system will email it instantly.

Q. We work with thousands of trucking companies. Can you import them?

A. We make it easy to import all of your carriers. Please provide only the 6-digit MC numbers. We accept a variety of formats, but Microsoft Excel is preferred.

• Comma-delimited ASCII
• CSV or comma separated values
• Tab-delimited ASCII
• Microsoft Excel
• Microsoft Access database
• Microsoft SQL Server database
• Other databases

A. We can import your carrier list the same day you provide the data. You can also add and delete carriers manually. Please call (888) 411-9661 to discuss importing your carrier list.

A. With our July promotion, request your 30-day trial account today, and we'll waive the standard setup charge to import your carrier list.

Q. Do you have to import carriers for monitoring?

A. Only if you want to have your list imported for convenience. Otherwise, members can add and delete carriers from our master database of over 452,000 companies at the click of a button.

Q. How do I change my login or contact information?

A. You can modify information for your account, including configuration settings, by logging in and selecting the My Account link. You may also call to speak with a customer support representative.

Q. What type of customer support is available?

A. CarrierGuard takes pride in its customer support, which is provided at no additional charge. You can contact us by telephone at (888) 411-9661 between 9:00 AM and 6:30 Eastern Time, Monday through Friday. Email support is also available. Send email to questions@carrierguard.com.

Q. What web browser should I use?

A. We recommend using Microsoft Internet Explorer, which must be configured to accept cookies and allow pop-up windows. Browsers such as Netscape Navigator, Safari and FireFox are capable of supporting our enhanced features and can also be used.

Q. Can other people in my office use CarrierGuard at the same time?

A. Yes. We designed CarrierGuard as a multi-user application, so anyone at your office can log into the website with the same username and password to use it at the same time.

Q. May our other office locations use the same account?

A. Each office should register and pay for its own account. Please contact a sales representative to discuss our multi-office discount.

Q. Can other companies see the carriers we monitor?

A. No. We protect the privacy and confidentiality of your information.

Q. How often is your information updated?

A. Our automated system performs comprehensive daily checks for all changes in insurance and operating authority. Upon detecting changes, it provides instant updates and alerts by fax, email and online. Carrier safety ratings, however, are updated once at the beginning of each month.

Q. Do you guarantee the accuracy of your information?

A. Information is obtained from the U.S. Department of Transportation and related contracted sources. Although the information is as reliable and current as we can make it, we cannot warrant or guaranty its accuracy or completeness and provide no indemnification.

Q. How can CarrierGuard improve my business?

A. If anyone at your company spends time validating and maintaining carrier information, our service will ensure more effective results while making their work easier and more efficient.

A. If you are not already monitoring carriers, our service will provide benefits associated with reducing the liability and risk of conducting business with carriers that are unsafe, under-insured, uninsured or unauthorized.

Q. How much does your service cost?

A. Pricing is tiered based on the number of companies you intend to monitor. Please call us today at (888) 411-9661 to obtain a quote.

Q. Do I have to sign a contract to join?

A. We require a 12-month commitment to establish an account.

Q. What forms of payment do you accept?

A. We accept payment by check for our annual invoice.

Q. What if I want to cancel my account?

A. You may cancel the balance of the 12-month agreement within the first thirty (30) days with no further liability by providing signed written notice faxed on your company letterhead to (678) 205-0743.